Refund policy

Return & Replacement Policy — Laika Trends

Last updated: [15/05/2026]

At Laika Trends, we want you to love what you ordered. If something arrives damaged, defective, or incorrect, we're here to make it right.

Please read this policy carefully before raising a return or replacement request.

1. Return Window

You must report any issue with your order within 2 days of delivery.

Requests raised after this window unfortunately cannot be processed, so please inspect your order as soon as it arrives.

2. What's Eligible for Return / Replacement

We accept replacement requests for:

  • Damaged products (received broken, torn, or in unusable condition)
  • Defective products (not working as intended)
  • Wrong/incorrect item delivered
  • Missing items from your order

Please note: We do not accept returns if the product matches the description but you simply changed your mind, or feel it doesn't meet personal expectations, unless the item is genuinely damaged, defective, or incorrect.

3. Mandatory Proof Required

To raise any claim, you must provide an unboxing video showing:

  • The sealed package being opened for the first time
  • The product condition clearly visible
  • No cuts or edits in the video

Without a valid unboxing video, we will not be able to process your claim. This is mandatory for every order, so please make it a habit to record one while opening your package.

4. How to Raise a Request

  1. Email us at laikatrends18@gmail.com within 2 days of delivery
  2. Share your Order ID and a brief description of the issue
  3. Attach your unboxing video as proof
  4. We will respond within 24 hours of receiving your request
  5. Once approved, your replacement will be processed within 1-2 days

5. Resolution Process

Once your claim is verified:

  • We will arrange a replacement for the damaged, defective, or incorrect item
  • If a replacement isn't possible, we will assist with an alternative resolution on a case-by-case basis
  • We do not charge any restocking fee

6. Return Shipping Cost

Reason Who pays return shipping
Damaged, defective, or wrong item Laika Trends
Change of mind / unwanted purchase (where applicable) Customer

7. Order Cancellations

You can cancel your order any time before it has been shipped/dispatched. Once an order is dispatched, it can no longer be cancelled and will need to follow the return/replacement process above if there's an issue upon delivery.

To cancel, contact us as soon as possible at laikatrends18@gmail.com with your Order ID.

8. Need Help?

If you have any questions about your order or this policy, reach out to us:

  • Email: laikatrends18@gmail.com
  • Hours: We respond within 24 hours, all days of the week

We're committed to making sure you have a smooth experience shopping with Laika Trends.